What Is Your Backup Contract Really Costing You?
The renewal went up again. A client left, and the bill didn't. The appliance is end of life, and the vendor wants a new one. Score the fine print in your backup contract, from memory if you have to.
Answer for the backup contract you're on today, from memory if you have to: not knowing is part of the score. You'll see your score at the end, and the full report names the area to fix first.
8 questions
- Has storage overage ever landed on your backup bill without a warning first?
- When your backup contract renews, is the new price already in what you signed?
- When a client leaves, when does their backup come off your bill?
- If you replace a client's appliance or reinstall a backup agent, does any commitment start over?
- What do you pay for the backup appliances at your clients' sites?
- Does your backup bill carry fees on top of the unit price, like a continuity add-on or a plan fee?
- When someone leaves one of your clients, what happens to the backup of their mailbox?
- Could another MSP your size be paying a lower rate for the same backup?
Answer these with us on a call: 1 (888) 240-4929.
Answer for the backup contract you're on today, from memory if you have to: not knowing is part of the score. You'll see your score at the end, and the full report names the area to fix first.
Storage and RenewalsWhen Someone LeavesHardwareFees and Fairness
Nobody sees your answers until you ask for the full result.
What Your Report Shows
Your score out of 100, and where it puts you: Clean, Some Fine Print, or Paying for the Fine Print. Each area on its own (storage and renewals, what happens when someone leaves, hardware, and fees and fairness), with what your answers mean for your margin. The area costing you most gets a box of its own, with what a fair version looks like. What stood out in your answers, in plain words, ready for your next renewal conversation. It's a two-page PDF sent to your work email, and nobody sees your answers until you ask for it.
Backup Contract Questions MSPs Ask
What should an MSP check in a backup contract?
How storage is counted, and whether you're warned before overage. Whether the renewal price is written down. What happens to the bill when a client leaves. Whether replacing hardware restarts a term, and who owns the appliance. What fees sit on top of the unit price, what you pay for people who've left, and whether another MSP your size pays the same. The scorecard asks about each one.
Why is my backup bill growing faster than my clients?
Look at how storage is counted. A pool counted per client bills one heavy client's overage while the rest of your book sits under its allowance. EnterProtect pools storage across your whole book, 1 TB a server and 50 GB a mailbox, and warns you before an overage line appears.
Can I stop paying for a client's backup when they leave?
That depends on whether your contract counts the seats you protect or the seats you committed to. EnterProtect is month to month, billed on what you actually protect, so a client that leaves is off your next bill.
Does replacing a backup appliance restart the contract?
With some contracts, a replaced device or a reinstalled agent starts a new commitment. EnterProtect sells no hardware and charges no appliance licence, and replacing a machine or reinstalling an agent never restarts or duplicates a charge.
Do you publish your prices?
Our list prices, yes, on the pricing page, and list is what you sell at. Your own price is lower, on volume bands that apply themselves, and Get My MSP Pricing on any pricing band shows it.